Can you hear me now

AT&T and I are just not having a good relationship right now. Sure their stores are more than willing to sell their phones but if anything goes wrong with them you have to deal with a tech on an 800 number. You begin by having to go through their security checks. Sorry, the contract is not under my name but this is my phone. A couple of "checking with my supervisor" later and they finally realize that a) this really is my phone and b) I am hearing impaired and this is the phone I need to speak to you on. This leads to c) no, I do not have another phone right here that I can call you back on so that you can system check the one I am one. Plan goes to I will get the information from inside my phone and the tech will call me back on that phone. Sounds easy enough. No return phone call. My screen is totally black except for a few vertical white lines and some white smudges on the lower right corner. Can't read my address book. Can't read or send text. Okay, I'm done venting. I'll let them deal with the man with a really bad attitude who owns the contract.